fe77 Privacy Policy

1 Who We Are

fe77 ("we", "us", "our", "fe77") is the operator of the online gaming and sports betting platform accessible at https://fe77.im and its associated mobile applications (the "Platform"). fe77 operates under an international gaming licence and is the data controller responsible for the personal information you provide when using the Platform.

This Privacy Policy applies to all users of the fe77 Platform, including registered account holders, visitors who browse the site without registering, and any individual who contacts fe77 support. By accessing the fe77 Platform, you acknowledge that you have read and understood this Privacy Policy.

2 Data We Collect

fe77 collects the following categories of personal data, depending on how you interact with the Platform:

We do not collect any special category data (such as racial or ethnic origin, religious beliefs, health data, or political opinions) unless specifically required by our licensing obligations and only with your explicit prior consent.

3 How We Collect Your Data

fe77 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification (KYC), making deposits or withdrawals, participating in promotions, or contacting fe77 support via live chat or email.
• Automated technologies: Technical and usage data collected automatically as you navigate the Platform, via cookies, server logs, and similar tracking technologies (see Clause 9 for full cookie details).
• Third-party sources: Identity verification data provided by licensed KYC service providers; fraud detection signals from payment processors such as JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank; and marketing attribution data from approved affiliate partners where you have arrived at fe77 via a tracked referral link.

fe77 will always make clear at the point of collection whether providing certain data is mandatory (for example, identity documents for KYC) or optional (for example, optional profile preferences). Where data provision is mandatory, refusal to provide it may prevent us from activating your account or processing specific transactions.

4 Why We Use Your Data

fe77 uses your personal data for the following specific purposes:

• Account registration and management: To create, verify, and maintain your fe77 account, process your login credentials securely, and communicate account-related updates.
• Identity verification (KYC): To confirm you are who you say you are, meet minimum age requirements (21+), and satisfy our licensing obligations to prevent underage gambling and fraudulent registrations.
• Payment processing: To process PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and bank transfer — and to maintain accurate financial records for each account.
• Platform personalisation: To tailor your gaming experience, surface relevant game recommendations, and apply your preferred language and display settings.
• Promotions and bonuses: To assess your eligibility for promotional offers, credit bonuses correctly, and enforce wagering terms in accordance with our bonus policy.
• Responsible gaming: To monitor gaming patterns for signs of problem gambling behaviour, apply deposit limits or self-exclusion restrictions you have requested, and fulfil our duty of care obligations under our operating licence.
• Fraud prevention and security: To detect and prevent fraudulent transactions, account takeovers, money laundering, and any other prohibited activity outlined in our Terms & Conditions.
• Legal and regulatory compliance: To meet anti-money laundering (AML), know-your-customer (KYC), and counter-terrorist financing (CTF) obligations required under our international gaming licence.
• Customer support: To respond to your enquiries, resolve disputes, and maintain a record of support interactions for quality assurance.
• Analytics and platform improvement: To understand how players use the Platform, identify technical issues, and improve the overall user experience for players across Karachi, Lahore, Islamabad, Faisalabad, and elsewhere in Pakistan.

5 Legal Basis for Processing

fe77 processes your personal data only where a valid legal basis exists under applicable data protection law. The legal bases we rely on are:

• Contractual necessity: Processing required to perform the contract between you and fe77 — including account activation, payment processing, and game delivery.
• Legal obligation: Processing required to comply with KYC, AML, CTF, and licensing regulations imposed on fe77 as a condition of its operating licence.
• Legitimate interests: Processing carried out for fe77's legitimate business interests — including fraud prevention, platform security, analytics, and customer support — where those interests are not overridden by your rights and freedoms.
• Consent: Where we rely on consent (for example, for optional marketing communications), we will obtain your explicit opt-in beforehand. You may withdraw consent at any time by updating your account communication preferences or contacting fe77 support.

6 Who We Share Your Data With

fe77 does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Identity verification providers: Licensed KYC and age verification service providers who confirm the authenticity of documents submitted during account registration.
• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment infrastructure providers required to execute your deposit and withdrawal instructions.
• Game software providers: Third-party casino game studios and live dealer operators whose games are hosted on or integrated into the fe77 Platform. These providers may receive session-level game data to ensure correct bet settlement and RTP tracking.
• Fraud and risk management platforms: Specialist providers engaged to monitor for suspicious account activity, betting pattern anomalies, and AML/CTF red flags.
• IT infrastructure and hosting providers: Cloud hosting, data centre, and content delivery network (CDN) partners who process data solely on fe77's behalf under binding processor agreements.
• Regulatory and law enforcement authorities: Where we are legally required or permitted to do so under our operating licence or applicable law — including disclosures to gaming regulators, financial intelligence units, and law enforcement agencies investigating financial crime.
• Professional advisers: Lawyers, auditors, and compliance consultants acting under strict confidentiality obligations where necessary for fe77's legal and regulatory operations.

All third parties with whom fe77 shares personal data are contractually required to maintain appropriate technical and organisational security measures and to process your data only for the specific purposes for which it was shared.

7 International Data Transfers

fe77 is operated under an international gaming licence and may store or process your personal data on servers located outside Pakistan. Where personal data is transferred internationally, fe77 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that which you would receive under applicable data protection obligations, including:

• Standard contractual clauses (SCCs) incorporated into agreements with international third-party processors.
• Transfers only to jurisdictions recognised as providing an adequate level of data protection, or to organisations that have implemented equivalent contractual protections.
• Binding corporate rules where data is transferred within a group of companies operating under common ownership.

You may request further details about the specific safeguards in place for any international transfer of your data by contacting fe77 support.

8 Data Retention

fe77 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, and licensing obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to any individual. Where anonymisation is not technically feasible, data is archived with strictly restricted access until secure deletion is possible.

9 Cookies & Tracking Technologies

The fe77 Platform uses cookies and similar tracking technologies to provide core functionality, improve performance, and — where you have consented — to personalise your experience. The following categories of cookies are used on the Platform:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication tokens, load balancing identifiers, and security cookies. These cannot be disabled without breaking the Platform.
• Functional cookies: Remember your preferences such as language settings, default game lobby view, and responsible gaming tool configurations. These are activated with your consent.
• Analytics cookies: Collect anonymised data about how visitors use the Platform — pages visited, time spent, and error events — to help fe77 identify and resolve performance issues. Activated with your consent.
• Marketing / attribution cookies: Track whether you arrived at fe77 via an affiliate or promotional link, to ensure correct bonus attribution. These are only set with your explicit consent and do not share your data with advertising networks outside the fe77 ecosystem.

You may manage your cookie preferences at any time via the cookie settings panel accessible in the Platform footer. Withdrawing consent for non-essential cookies will not affect your ability to access or use the Platform, though some personalisation features may be limited.

10 Your Rights

As a user of the fe77 Platform, you have the following rights in relation to your personal data, subject to applicable law and our licensing obligations:

• Right of access: You may request a copy of all personal data fe77 holds about you, along with information about how it is processed.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held in your fe77 account.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations (see Clause 8).
• Right to restriction of processing: You may request that fe77 limits the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to data portability: You may request that fe77 provides your personal data in a structured, machine-readable format so that it can be transferred to another service provider.
• Right to object: You may object to processing carried out on the basis of legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing before the withdrawal.

To exercise any of the above rights, please contact fe77 support via live chat on the Platform or by email at [email protected] (plain text — not a clickable link). fe77 will acknowledge your request within five (5) business days and provide a substantive response within thirty (30) calendar days.

11 Children's Privacy

The fe77 Platform is strictly for adults aged 21 years and over. fe77 does not knowingly collect, process, or store personal data relating to individuals under the age of 21. All account registrations are subject to mandatory date-of-birth verification and identity document checks to enforce this age restriction.

If fe77 becomes aware that personal data has been collected from an individual under the age of 21 — whether through a false declaration or a failure in the verification process — the relevant account will be immediately closed, all funds will be handled in accordance with applicable regulatory guidance, and all personal data associated with that account will be deleted from our systems as soon as the regulatory retention period permits.

If you believe an underage individual has registered an account on the fe77 Platform, please contact fe77 support immediately via live chat or email at [email protected]. All such reports are treated with the highest priority.

12 Security Measures

fe77 implements a multi-layered technical and organisational security framework to protect your personal and financial data against unauthorised access, disclosure, alteration, or destruction. Our security measures include, but are not limited to:

• TLS 1.3 encryption for all data transmitted between your device and the fe77 Platform.
• 256-bit SSL certificates to authenticate the fe77 Platform and protect session integrity.
• Two-factor authentication (2FA) available on all fe77 accounts, with mandatory 2FA for high-value withdrawal requests.
• Encrypted storage of all sensitive account data at rest, using AES-256 or equivalent encryption standards.
• Regular penetration testing by independent cybersecurity firms to identify and remediate vulnerabilities before they can be exploited.
• Role-based access controls (RBAC) limiting internal staff access to personal data strictly to those with a legitimate operational need.
• 24/7 security monitoring with automated intrusion detection systems and incident response protocols.

Despite these measures, no data transmission over the internet or electronic storage system is completely immune to security risk. fe77 will notify affected users and relevant authorities promptly in the event of any confirmed data breach that poses a risk to your rights and freedoms, in accordance with our notification obligations under applicable law.

13 Third-Party Links

The fe77 Platform may contain links to third-party websites or services — for example, links to game providers' information pages or payment processor support pages. fe77 has no control over the content, privacy practices, or data processing activities of these third-party sites and is not responsible for their privacy policies or conduct.

We strongly recommend that you review the privacy policy of any third-party website you visit via a link on the fe77 Platform before submitting any personal information to that site.

14 Changes to This Policy

fe77 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, a new purpose for processing your data or a new category of third-party recipient — fe77 will notify registered users by email and via a prominent notice on the Platform at least seven (7) days before the updated Policy takes effect.

Your continued use of the fe77 Platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. The current version of this Privacy Policy, including its effective date, is always accessible at https://fe77.im/privacy-policy. We recommend reviewing this page periodically to stay up to date.

15 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or fe77's handling of your personal data, please reach out to our support team through the following channels:

• Live Chat: Available 24/7 directly on the fe77 Platform. Urdu and English agents on all shifts.
• Email: [email protected] (plain text — not a clickable link). Response within 24 hours on business days.

If you are not satisfied with fe77's response to a privacy complaint, you have the right to escalate your complaint to the data protection supervisory authority or the dispute resolution body designated by fe77's licensing authority. Details of the applicable escalation process are available upon request from fe77 support.